A lot of players have been having trouble with receiving their Daily Quests and Blizzard has addressed the issues below. It looks like there’s not going to be a fix until the new year, but as a thank you for your understanding they will be gifting 3 free Kobolds and Catacombs card packs in early January!
Greetings,
Thanks for helping to make the launch of Kobolds & Catacombs legendary! Millions of players joined us to explore the vast kobold dungeons, and we hope all your adventures into the depths have been incredibly fun.
After launch, we discovered something not-so-fun: an issue that delayed some players from receiving new daily quests after logging in, largely due to the unexpected impact that so many Dungeon Runs had on our services. We immediately set to work investigating the issue and implemented hotfixes to resolve it. We’re still working on it, but at this point the delay is significantly reduced, and in most cases players will now see their daily quests immediately upon log in.
Due to the nature of the issue, some players may still experience a delay between 10-30 minute after logging in to get their daily quest. Here are some steps you can take to prompt the quest log to update if you are not already seeing new quests upon login.
- Check your quest log 10-30 minutes after logging in for the first time after quests reset. You need not remain logged in for that time.
- Manually refresh the quest log by pushing the Quest Log button.
- Play games in Play Mode or Arena (Note that Dungeon Run will not cause the quest log to update).
- Note: If you happen to complete your quest without seeing the quest log update, you’ll still be properly rewarded.
We’re currently working on short-term solutions that should soon make these additional steps unnecessary, and we plan on implementing better long-term solutions in the new year.
We understand how important daily quests are to the experience of Hearthstone, and we’re sorry for any confusion or frustration affected players might have experienced. As a celebration of Kobolds and Catacombs and a thank you to affected players for being patient while we worked to fix this issue, we’re sending all Blizzard players three Kobolds & Catacombs card packs, for free, on us!
Your free card packs will arrive via Blizzard Battle.net gifting in early January. To redeem on mobile, just log into Blizzard Battle.net via your favorite browser. If you’re on PC, you can click the gift icon on the upper right next to your Battletag. If your packs don’t appear in-game after you claim them, please try restarting Hearthstone.
Thanks for joining us in the tavern, and we wish you warmth and joy for the holidays!
Something to try if you are experiencing this problem on a desktop – try logging in on a mobile device.
I’m having this problem on my laptop and desktop, but the quest almost always appears if I then log in via my iPad. Haven’t tried it with an iPhone or non-iOS device, but I can vouch that it works with an iPad to get the updated quests.
Its stupid To ask blizz for more compensation after all the quest didnt disapear theyr Simply delayed. i mean this impact mostly newcommer that really want To log each day and see quest pop for new income i understand that it could be frustrating but hey play the game and make 30win/day and get your daily pack w/o quest. You can easly win even win à budget deck.
Do you work for Blizzard? It’s for anyone who wants to get gold to supplement or in lieu of purchases. The fact that something is buggy on there end and them giving out 3 lousy packs “on them” is pretty lame phrasing at the least. Oh, and your 30 win a day comment is assuming people want to grind hours on end to get 1 pack a day. Which, I’m betting most people don’t.
3 packs are inadequate to compensate a week without quests. A free golden or normal legendary would be much better.
Look guys, like shit happens, shit gets fucked up. I don’t for one second believe Ben Brode doesn’t care about the users.
They apologized and attempted to make reparations, and you tell them to shove it.
I don’t think that’s cool
Who wrote anything of the sort? At least here, where you are replying to someone who is not using any negative language what so ever?
Yay but on average you could get about 400 gold by daily quests in a week, so 3 ir 4 packs is a reasonable choice
I thought the problem was that quests were merely been delayed. Has anyone actually missed a Dayly Quest completely?
Daily* forgive me, I was absent-minded.
I missed around 5 quests. Tried re-logging few times, played for 2 hours and no pop-ups. At first I thought it was delayed too. I guess I’m at fault here for being greedy. My bad for starting this quarrel.
No, you are being a realist. Maybe a Legendary was a bit much of an ask, but I think Ben and Team 5 only care enough to keep people purchasing. They don’t do much in the way of making the game cheaper. At least 3 packs is something, but 5 would have been better for the amount of board watching and waiting we’ve had to do on this issue.