Legendary skins are the latest addition to the long line of Hearthstone cosmetics. So far they’ve been quite divisive. Some people love them, others hate them, but one thing is sure – they’re quite expensive. A normal skin bundled with 5 packs will cost you around $10, while the Legendary ones are sold for $25. That’s why they were under even more scrutiny for players – some of whom have noticed that the product description for those skins is slightly incorrect.
The official in-shop description stated that the skin comes with “new Hero Power animations” while, in reality, they had none of those. The portrait was moving in a special way when using Hero Powers, but the HP animation itself was normal. Of course, it’s not a HUGE deal and most of the people who bought the skin would have purchased it anyway (because the animated 3D portrait was the main selling point), but there’s always a chance that those HP animations were one of the reasons someone bought the skin.
The wording on the product page was corrected, but that’s not all. Blizzard is also offering refunds. If you purchased those bundles before clarification, you can now ask to get your money back. It’s a really good move because anyone unhappy with the skin – for whatever reason – can get a refund and move on, while new buyers will no longer be potentially misled. And let’s hope that Blizzard double-checks product descriptions in the future so nothing like that happens again.
You can apply for refunds through Battle.net Customer Service.
Hello all,
We’ve recently updated the product description on the Sylvanas Ranger General Legendary Bundle and we wanted to clarify that change.
Some (non-3D) premium Hero Skins are intended to include unique hero power VFX. For the new Legendary (3D) Hero Skins, we wanted the focus to be on the 3D hero model, so the hero portrait has a special animation when you use your hero power, instead. It was brought to our attention that the wording of the Legendary Hero Skin descriptions made it sound like Legendary Hero Skins would have both, so we corrected that wording to make the product description clearer.
This change applies to both the Arthas Menethil Bundle and the Sylvanas Ranger General Legendary Bundle. Customer Service will handle refunds for anybody who purchased these bundles prior to this clarification and wants a refund due to the change.
